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Frequently asked questions

Playance will work on any modern mobile or desktop devices! Books should work perfectly on both Apple and Android smartphones and tablets or on your laptop or desktop. You can also use most e-readers with built in web browsers like the kindle.
If you tried using content on Playance and it isn’t working, please CONTACT OUR SUPPORT STAFF. Please specify the problem, content category (book, music, etc), and title of the product causing issues. Our technical staff will resolve your issue and a Customer Service Representative will contact you within 24-48 hours.
Please notify our support staff, telling us which book is causing difficulty, and what device you are currently using. Our technical staff will take a look, and a support representative will contact you as soon as possible, usually within 24 hours.
Use our contact form to inform the support team of additional questions. Let us know what issues you are having and our support staff will investigate and reply to your inquiry.
There are a variety of major web browsers and mainstream devices available you can use to access our site. We support modern versions of:
  • Google Chrome
  • Firefox
  • Safari
  • Opera
  • Internet Explorer (IE) 8 or greater
Playance can also be used on the following operating systems:
  • Windows
  • Mac OS
  • iOS
  • Android
  • Windows Phone
  • Linux
Questions are best answered using our support contact form. Inform us of any problems you are having, and our support staff will respond as soon as possible, usually within 24 hours.
Speak with a live member of our staff by calling toll-free 1-888-973-6596. You can correspond by email by sending an email to support@playance.com.
Once you have successfully cancelled your membership, and received a confirmation email, there should not be any further charges. If there has been an error, please immediately contact one of our live representatives so we can resolve the matter.
You may cancel your subscription at any time by using our online cancellation form HERE or by calling a live representative at 1-888-973-6596.
You may cancel your membership at anytime. Once you cancel your membership, you will still have access to your account for the rest of your term. However, you will not be billed after your account has been cancelled.
You are eligible for a refund if you meet either of the following criteria:
  1. If you had technical issues, were a subject of fraudulent activity, or an accidental billing ocurred on your account in error.
  2. If our website does not provide you with the anticipated experience.
Should you need any further assistance, please contact a live representative at our toll-free number, 1-888-973-6596. For a more detailed description of our Refund Policy, please see our Terms of Service.
Refund Status: It will take about 24 hours for a refund to be processed. You will receive a correspondence to the email on file, containing a confirmation. Kindly allow 3 to 7 business days before the refund or credit appears in your account. More information about our refund policy can be provided when you call our live representatives toll-free at 1-888-973-6596.
Our team is working diligently to offer the most complete library possible, we add content on a daily basis.